Terms of Service — Neatility Home Services LLC

Neatility Clean — recurring and one-time residential cleaning — is our core service. Neatility Clear (junk removal and home clear-outs), Neatility View (interior and exterior window cleaning), and Neatility Wash (exterior and pressure washing) are offered where available. The scope of each visit is confirmed at the time of booking.

Quotes are based on the home details you provide (home size, bedrooms and bathrooms, condition, and cleaning frequency). If the condition of your home differs materially from what was described when our team arrives, we may adjust the price or service time — we will always seek your approval before work begins. If we cannot reach you, the team will complete as much as fits within the booked time.

• A valid payment card is kept on file for all recurring plans. Cards are processed securely by Stripe; we never see or store your full card number.
• Your card is charged on the day of each completed service for the agreed visit amount, plus any extras or fees described in these Terms that you have approved or incurred.
• If a payment fails, we will notify you and retry the charge. Future visits will be paused until the outstanding balance is resolved.

Visits are scheduled in arrival windows (typically two hours), not exact appointment times, so our teams can deliver consistent quality across every home each day. To reschedule a visit, contact us at least 48 hours in advance at (702) 941-0154 or hello@neatility.com.

• 48 or more hours' notice: cancel or reschedule at no charge.
• Less than 48 hours' notice: a fee of 50% of the booked visit amount applies.
• Lockout: if our team cannot access your home on arrival and cannot reach you within 20 minutes, the visit is cancelled and the full visit amount applies.
• Ending a recurring plan: you may cancel your recurring plan at any time with 7 days' notice before your next scheduled visit. No long-term commitment is required.

If something was missed during your clean, tell us within 24 hours of the visit and we will return to re-clean those areas at no additional charge.

Please make sure our team can access your home (unlocked door, lockbox code, or key arrangement confirmed in advance), that utilities are on, and that valuables, fragile items, and important documents are secured. Let us know ahead of time about pets, allergies, alarm systems, and any areas needing special attention. A reasonable level of tidying before we arrive lets the team spend the visit cleaning, not organizing.

For the safety of our team and your home, our cleaning teams do not:

• Handle biohazard materials (blood, bodily fluids, feces, vomit, or similar)
• Treat pest infestations or perform mold remediation
• Move items weighing more than approximately 25 pounds, or large furniture and appliances
• Use ladders beyond a standard step stool
• Clean exterior areas beyond the agreed Neatility Wash scope
• Perform work in conditions the team considers unsafe

Our team members may decline any task they consider unsafe, and we will discuss alternatives with you.

Pets should be secured away from cleaning areas during the visit. We are not responsible for pets that are not secured, including escape from the home.

Neatility is insured and stands behind its work. If our team damages something through negligence, report it within 24 hours of the visit with photos, and we will repair, replace, or reimburse you. We are not liable for pre-existing damage, normal wear and tear, or items that were already fragile, worn, or improperly installed or mounted.

Keys entrusted to us are labeled with codes — never your name or address — and stored securely when not in use. If a key is lost through our negligence, we will cover the reasonable cost of rekeying the affected locks.

By providing your phone number and checking the SMS consent box on our website, you agree to receive service-related text messages, such as booking confirmations, reminders, and arrival updates. Message frequency varies. Message and data rates may apply. Text HELP for assistance. Reply STOP at any time to opt out.

How we collect, use, and protect your information is described in our Privacy Policy, which forms part of these Terms.

We reserve the right to end a visit or terminate the client relationship in the case of unsafe conditions at the home, or harassment, discrimination, or abusive behavior toward any member of our team. Such behavior will result in immediate and permanent termination of service.

To the fullest extent permitted by Nevada law, Neatility's total liability for any claim arising from our services is limited to the amount you paid for the visit giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

We may update these Terms from time to time. The current version will always be posted on our website with its effective date, and continued use of our services after changes are posted constitutes acceptance.

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles.

Neatility Home Services LLC · Las Vegas, Nevada
Phone: (702) 941-0154 · Email: hello@neatility.com