Privacy Policy — Neatility Home Services LLC

Contact and account information: your name, email address, phone number, and home address.

Service information: details about your home (size, rooms, condition), your cleaning preferences and priorities, scheduling and access instructions (such as lockbox codes or alarm details), and feedback you share about our services.

Payment information: processed securely by our payment provider, Stripe. We do not see or store your full card number.

Website usage information: pages you visit, time spent on pages, and device and browser information, collected through cookies and similar technologies.

We use your information to:

• Provide, schedule, and manage your cleaning services
• Communicate with you about bookings, reminders, and service updates by email, phone, or text message
• Process payments and maintain billing records
• Improve our services, website, and customer experience
• Comply with legal obligations, such as tax and record-keeping requirements

We share your information only as needed to run our service:

• Service providers: our scheduling platform (Booking Koala), payment processor (Stripe), and communications system (SYNC CRM) receive only the information required to perform their functions.
• Your cleaning team: receives only your service address and the job notes needed for the visit.
• Legal requirements: we may disclose information if required by law or in response to valid requests from public authorities.

We never sell your personal information to third parties.

With your consent (given by checking the SMS consent box on our website), we send service-related text messages such as booking confirmations, reminders, and arrival updates. Message frequency varies. Message and data rates may apply. Text HELP for assistance. You may opt out at any time by replying STOP. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Our website uses cookies and similar technologies to understand how visitors use the site and to keep basic site functions working. You can disable cookies in your browser settings, though some parts of the site may not work as intended without them.

We use reasonable administrative, technical, and physical safeguards to protect your information, including coded key labeling and secure storage of access details. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as you are a client and as required by applicable law (for example, payment and tax records). Service notes and preferences are kept so returning visits reflect what matters to your home.

You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@neatility.com. We will respond within a reasonable timeframe. Note that we may need to retain certain information where we have a legal obligation to do so.

Our services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy from time to time. The current version will always be posted on our website with its effective date.

Nevada law gives Nevada consumers the right to opt out of the sale of their personal information. We do not sell personal information, so there is nothing to opt out of — but you are always welcome to contact us with privacy questions.

Neatility Home Services LLC · Las Vegas, Nevada
Phone: (702) 941-0154 · Email: hello@neatility.com